Frequently Asked Questions
Earning Points
Q. How do I win game points?
A. Go to the Picks page. Click on the team you think will win and choose the margin you think the team will win by. If your winning team pick is correct you win 5 game points. If your winning margin is also correct you win a further 3 points. You do not win points for a correct margin if you get the winning team wrong.
Q. How do I pick a draw and how many points do I get?
A. The rules of the ANZ Championship competition state that matches can not end in a draw. You can not therefore choose a draw in Jimungo Netball.
Q. How do I know my score?
A. Each Tuesday morning we will email you the game points you scored in the weekend and your new total score. Your score will also be recorded on your home page when you log into the site. This page is updated every Tuesday morning.
Q. How can I see my friends' scores?
A. From the Mates page you can search for your friends by entering any combination of player name, title, first name, surname or email address. The resulting name(s) from your search can be added to either of your two mates lists. You'll then be able to view your friends' scores each time you visit the website.
We've made it even easier to find your friends by adding a search and find function.
All you need to do is search for your friends by using the search fields on the mates page,
then adding them to your mates list. Each time you visit your mates page you can track
their performance.
Use the advanced search function if you are having difficulty finding a friend on the site.
Please Note: The search function is not caps sensitive but will
only present exact matches. This means you will not find “Jen” if you
search for “Jennifer”. If you are having difficulty finding a player
we suggest you explore abbreviated or full versions of their name.
Q. When are the Jimungo Netball game results updated?
A. Match results will be posted onto the Jimungo Netball website after each game and your game points total will be updated on Tuesday morning. Full weekend results, including prize-winners and leaders, will be available from Tuesday morning.
Q. My score and picks are wrong
A.
We're very confident in our picks page and the way it records the picks you made.
To see the ones we have recorded for you, log in at www.jimungonetball.com and go to the results page.
Here you'll see what you picked, what the result was, and where your points came from.
When you make your picks, you need to be absolutely certain you've pressed the submit button at the bottom of the page. It's this button that records the picks that you've made. After you click this button you will be taken to the picks confirmation page. When you have seen this page you can be confident your picks are recorded.
We also have some "proof" systems in place - like emailing your picks or printing them. These are good to use so you can follow the games through the weekend, knowing what you've picked!
If you're absolutely sure you submitted picks other than what appears now on the scoreboard, and if you even have proof, we recommend you change your password. Someone may know your login details and has used them against you! We also recommend using the "log out" button after using the site - this can reduce the chances that someone can sabotage your picks.
Q. Can I join the competition after the season has started?
A. No problem. You can start playing Jimungo Netball at any time during the season.
Q. If I registered late, can I get starting points for the 1st rounds-weeks?
A.
There are no points awarded to late-comers in the game. While we understand it can be frustrating to start "behind everyone", we don't give anyone a points boost at any time in the season.
We do award default picks twice during a season but only when you are registered.
Making Picks
Q. What is meant by "Margin"?
A. Margin is the difference in points between the winning score and the losing score. So if the Northern Mystics score 18 points and the Vixens beat them with a score of 22 points, then the winning margin is 4 points. The margin choices for Jimungo Netball are 12 points or less and 13 points or more.
Q. Can I change my picks?
A. Yes. You can change your picks as many times as you like during the week up until 12.00pm on the close off day. Just make sure that each time you update your picks you hit the Submit button at the bottom so that we receive the update.
Q. What happens if I'm entering my picks at exactly 12pm on the day the draw closes?
A. You must press the submit button for your picks by 12pm for your competition entry to be valid.
Q. What happens if I miss making my picks for a week?
A. No problem. Once you are registered, we'll automatically make your picks for you on the next two occasions you fail to get your picks in on time. Thereafter you're on your own and you'll need to get back in to keep the points flowing. Note that you do need to be a registered player to get this help.
Q. Can I make picks in advance?
A.
You can make your picks up to two weeks at a time. From the picks popup, select the next week’s tab and you can submit picks for the following week.
If you’re headed overseas, remember it only takes a few minutes to drop into an Internet cafe and make your picks there. It can be a good way to stay in touch with home! If this isn’t possible, you may want to lend your login details to a trusted friend, along with the picks to make for you each two week period. If you want to change your login for this time, it’s easily done from the Edit Registration Details page (viewable after logging in).
Q. Can I see my friends' picks?
A. You can view your friends picks for previous weeks by clicking on their name on your mates page. You cannot see their current week's picks until after the round has closed again by clicking on their name on your Mates page.
Mates
Q. How can I see my friends' scores?
A. From the Mates page you can search for your friends by entering any combination of player name, title, first name, surname or email address. The resulting name(s) from your search can be added to either of your two mates lists. You'll then be able to view your friends' scores each time you visit the website.
We've made it even easier to find your friends by adding a search and find function.
All you need to do is search for your friends by using the search fields on the mates page,
then adding them to your mates list. Each time you visit your mates page you can track
their performance.
Use the advanced search function if you are having difficulty finding a friend on the site.
Please Note: The search function is not caps sensitive but will
only present exact matches. This means you will not find “Jen” if you
search for “Jennifer”. If you are having difficulty finding a player
we suggest you explore abbreviated or full versions of their name.
Q. How do Mates Lists work?
Mates lists are mutual. When you add friends to your mates list, a Mate's Request will be sent to that friend. Once that friend accepts your request, they will be added to your Mates list.
Remember if you delete a friend from your mates list, you will also be removed from their list.
We'll let you know each time you are invited to another person's list - right here on this page. When you approve them, they will be on your list and you will be on theirs.
Auto Accept You can also auto-accept all incoming mates requests. This feature can be managed from your profile page.
Groups Questions
Q. What is a Group and how do Groups work?
A. Groups provide a way for groups of people to track their scores on Jimungo Netball. Create a Group and invite your work mates and friends to compete with you and everyone else who joins your Group over the season.
There are a number of benefits associated with creating a Group rather than using an extended mates list. Each Group member can see the scores of all the other Group members without having to individually add each player to their mates list.
If you are in charge of running your office pool, or just want to set up a pool for your friends or work mates, then creating a Group is the most effective way to do so; giving you the chance to run your own private mini-competition within the Jimungo Netball site.
Q. How do I create a Group?
A. Anyone can create a Group, just follow these simple steps.
1. Register to play or log in at http://netball.jimungo.com
2. Click on the "Groups" link in the navigation bar and click on "Create a Group"
3. Select a Group name and status. Write a short description of the group. Next, add tags to make it easier for people to find your group (optional). When you are finished, scroll down and click on "Create Group"
Q. How do I join a Group?
A. Joining a Group is easy, just follow these simple steps.
1. Register to play or log in at http://netball.jimungo.com
2. Click on the "Group" link in the navigation bar
3. Click on the "Join a Group" link
4. Search for the Group name: e.g. “Mikes Challenge” then click "Search"
It is up to each Group administrator to decide the prize for the winning Group member at the end of the season!
Auto-Group Questions
Q. What is an Auto-Group?
A. An Auto-Group operates like an extended mates list.
When you join Jimungo we will invite you into a group based upon your email extension. If your email address ends in “@smithmotors.co.nz” for example we will invite you to join a group with all other players who share this email extension.
Q. What details will be displayed if I join this group?
A. Only your playername will be visible to the other players who join this group - unless you choose to make your player name visible. Remember all players will be able to view your predictions and scores on the site.
Q. After joining an Auto-Group can I remove myself from the Group later?
A. You can remove yourself from any group at any time.
Q. How do I join an Auto-Group?
A. You can join any Auto-Group, any time, by clicking on the "Group" navigation link, then the "Join a Group" link.
Pass it on Questions
Q. What is the Pass it on page?
A. The Pass it on page provides you with an easy method to invite your freinds to play Jimungo Netball. Jimungo Netball is more fun when you compete with mates and family. Tell us any mates who might like to play and we'll invite them to play the game! Once they're registered you'll be able to check their performance in your mates.
Q. What will you do with the details I provide on the Pass it on page?
In accordance with our privacy policy, the information you provide will only be used to invite your mates to play Jimungo Netball. These details are not stored in any way in our system.
Q. What will you do with my webmail username and password if I enter it on the Pass it On page?
A. We will not keep these details on our server at all. You can rest assured that we will never store this information in any way.
School Leaderboard
Q.What is the School Leaderboard?
A. Each week we will display the average points of the top 50 players from each School to determine which region has the best Jimungo Netball players overall.
If you click on each School's name you will be able to view a leaderboard featuring the top 50 players from each School. Outside of bragging rights, there are no prizes for player who finishes at the top of their School leaderboard.
Region Leaderboard
Q. What is the Region Leaderboard?
A. Each week we will display the average points of the top 50 players from each region to determine which region has the best Jimungo Netball players overall.
If you click on each region's name you will be able to view a leaderboard featuring the top 50 players from each region. Outside of bragging rights, there are no prizes for player who finishes at the top of their regional leaderboard.
Supported Team Leaderboard
Q. What is the Supported Team Leaderboard?
A. Each week we will display the average points of the top 50 players that support each team.
If you click on each team's name you will be able to view a leaderboard featuring the top 50 players from each Team. Outside of bragging rights, there are no prizes for player who finishes at the top of their Team's leaderboard.
Technical Questions
Q. Can more than one person use the same email address?
A. Yes. Up to 6 people can use the same email address so your family, flatmates or workmates can all play.
Q. Can I register in the game more than once?
A. Absolutely. There is no limit on the number of times you can enter in the competition (although you can still only register a maximum of 6 accounts on each email address).
Q. I forgot my password
A.
We've set up a special page to help remind players of their
login details. Head your browser to:
http://www.jimungonetball.com/forgotDetails.aspx
From here, enter your email address and playername or
password and we'll send you the one you're missing. If
you've forgotten your playername AND your password, write
back to us and we'll see what we can do.
Q. Why can’t I login into the site?
A.
There are a few factors that may be preventing you from logging in or open some pages, so let’s work through each of the fixes.
Firstly, you should be absolutely sure of your playername and password. We can email this to you from this link: http://jimungonetball.com/forgotDetails.aspx
Make sure you enter your details exactly as we have sent them to you. Try copying and pasting them into the login boxes – this will solve most login troubles!
If you can get in this way, we recommend going to the Edit Registration Details page and changing your password details to something easy to remember.
If you don’t log in this way, there are a number of things to try.
Your browser configuration may be preventing you from logging in or opening pop up windows. If you’re using Internet Explorer, drop down the Tools menu,
select Internet Options, go to the Privacy tab and set the level to medium. Apply the changes, close the browser and open it again (this ensures the changes take effect). Try
the site again after you’ve done this. Medium privacy is a safe level for normal
Internet browsing, and it allows our site to recognize your browser correctly.
Another issue that may be preventing your access, could be a third party application that adds certain features to your browser. This could be a popup blocker, advertising protector, or some other plug-in. If applicable, try disabling any such software while logging in.
If you’re using Internet Explorer with Service Pack 2, you can add our site to your “trusted zone”, which may aid the login process. To do this, go to Tools, Internet Options, Security, choose “Trusted zone” and click on “sites”. Add http://www.jimungonetball.com and try again.
If none of these are working for you and you’re willing to try another browser, try Firefox from www.getfirefox.com
Q. How can I change my details?
A.
You can change your registered details by visiting the Edit Registration Details page. You can alter your name, email address, password, and any other information you provided at registration on this page.
Of course, you must be logged on to edit your details!
Privacy Questions
Q. What will Jimungo do with my email address?
A. Only Jimungo will have access to your email address and we will use it to send you updates on your progress during the Jimungo Netball game. We may also use your email address in the future to communicate special offers and other online games. You may choose not to receive communications from Jimungo via email - just check the appropriate opt out box on the Edit Registration Details page or within the emails you receive.
Advertising on Jimungo Netball
Q. How do I find out about advertising on Jimungo Netball?
A. Advertising queries can be directed to advertise@jimungo.com or via one of our agencies.
· Response Directive, Phone +64 9 366 6477.
· Internet Bureau, Phone +64 9 916 0340.
· Barnums, Phone +64 9 846-3575.
· 3D Interactive, Phone +64 9 920 1755.
If you have a query that the Terms and Conditions and the FAQs have not answered, contact webmaster@jimungonetball.com.